Refund and Returns Policy

Customer satisfaction is our highest priority, and we are committed to providing reliable service and fair solutions whenever an issue arises.

If we are unable to fulfill or deliver your order due to reasons within our control, you will be entitled to a 100% full refund of the amount you paid.

You may also request a full refund if:

• We are unable to process your order after payment has been confirmed.
• We cannot complete the delivery within the agreed timeframe due to circumstances caused by our company.
• The ordered service or product becomes unavailable before delivery.
• We cancel your order for any reason.

Refund requests will be reviewed promptly and processed using the original payment method whenever possible. Depending on your payment provider or financial institution, refunds may take several business days to appear in your account.

Refunds may not be available if:

• Incorrect delivery information was provided by the customer.
• The customer refuses delivery without a valid reason.
• The order cannot be completed because of circumstances beyond our control after dispatch.

Our customer support team is available to assist you with any refund-related inquiries and will work to resolve your concerns fairly and efficiently.

Delivery Charges

We provide reliable and secure door-to-door delivery services throughout the United Arab Emirates (UAE).

A fixed delivery charge of $80 USD applies to every order delivered within the UAE, regardless of the destination. Delivery charges are calculated per order and will be added to the total amount at checkout before payment is completed.

Customers are responsible for providing accurate delivery information, including the recipient’s name, contact number, and delivery address. Incorrect or incomplete information may result in delays or additional charges.

After your order has been confirmed and payment has been successfully received, our team will begin processing your order. Delivery times may vary depending on your location, weather conditions, traffic, or other unforeseen circumstances. While we strive to deliver every order as quickly as possible, we cannot be held responsible for delays caused by circumstances beyond our reasonable control.

If you have any questions regarding delivery or require assistance with your order, please contact our customer support team before placing your order.